Innovation Services
BPR and Lean Six Sigma driving continuous improvement and digital modernization.
FEDERAL CONTRACT VEHICLES / NASA SEWP VI
NASA SEWP VI · CATEGORY C
Your mission.
Our commitment.
Mission-based technology services.
One streamlined path to procurement.
01 / WHO WE ARE
Three partners. One mission.
HgP partners with A. Prentice Ray & Associates and Digital Enterprise Solutions to deliver Category C – ITC/AV Mission-Based Services while connecting technical expertise with the operational needs of government missions.
With a combined 35 years supporting agencies and organizations including NASA, the Department of State, DoD, NAWCAD, and RSAF AOC, Team HgP connects technical expertise with the operational needs of government missions.
Horizon global PartnersA. Prentice Ray & AssociatesDigital Enterprise Solutions
02 / OUR SOLUTIONS
Expertise for every stage of your mission.
Team HgP supports mission-based services across modernization, engineering, cybersecurity, and ongoing operations.
Category C service matrix
11Category C technical service areasInformation & Data Analytics (IDAS)
Data science, big data, AI/ML, and dashboards using Tableau, Power BI, and Qlik.
Application & Software Development
Full lifecycle engineering, DevOps/CI-CD pipelines, and legacy modernization.
Cybersecurity Services
RMF implementation, Zero Trust Architecture, and NIST SP 800-53/171 compliance.
Cloud Services
Hybrid/multi-cloud architecture and migration across AWS, Azure, and Google Cloud.
Digital Multimedia & AV
Audio-visual engineering, multimedia production, and communications support.
IT O&M & Help Desk Support
24/7 multi-tier help desk with 99.9% uptime and 95% first-contact resolution.
Network Services
Enterprise LAN/WAN design, unified communications (UCC), and 24/7/365 monitoring.
Database Services
DBMS administration, performance tuning, and on-prem and cloud database design.
In-Scope Training
Workforce development, technical training, and hands-on knowledge transfer.
Program Management & Ancillary
Transition management, logistics, procurement, and contract integration.
03 / YOUR SEWP SUPPORT TEAM
People you can count on.
Find the right contact for program management, sales, technical support, and order assistance.
Contact our program leadership for SEWP VI program management and coordination.
Program Manager
Jerry Arrey Etta
(703) 977-6106 Ext. 808Jerry.Etta@hgpus.comDeputy Program Manager
Simeco Robinson
(571) 250-0590simeco.robinson@hgpus.comHardware, software, services quotes, and RFQ responses. Start with the primary contact and escalate as needed.
1PRIMARY CONTACT
Sarah Gladding
(571) 429-7438sarah.gladding@hgpus.com2SECONDARY CONTACT
Brian Tyler
(571) 758-5163Brian.Tyler@hgpus.com3THIRD CONTACT
Caryn V. Pepito
Main: +1 571 926 8024Cell: +1 571 895 5656Caryn.Pepito@HgPINTL.comInstallation policies, basic and extended warranties, software support, and post-delivery issues. Start with the primary contact and escalate as needed.
1PRIMARY CONTACT
Sarah Gladding
(571) 429-7438sarah.gladding@hgpus.com2SECONDARY CONTACT
Brian Tyler
(571) 758-5163Brian.Tyler@hgpus.com3THIRD ESCALATION
Simeco Robinson
(571) 250-0590simeco.robinson@hgpus.com4FOURTH ESCALATION
Jocelyn Battisti
(571) 429-7342jocelyn.battisti@hgpus.comOrder tracking, discrepancy resolution, and problematic orders. Start with the primary contact and escalate as needed.
1PRIMARY CONTACT
Sarah Gladding
(571) 429-7438sarah.gladding@hgpus.com2SECONDARY CONTACT
Brian Tyler
(571) 758-5163Brian.Tyler@hgpus.com3THIRD ESCALATION
Simeco Robinson
(571) 250-0590simeco.robinson@hgpus.com4FOURTH ESCALATION
Jocelyn Battisti
(571) 429-7342jocelyn.battisti@hgpus.com5FINAL ESCALATION
Jerry Arrey Etta
(703) 977-6106 Ext. 808Jerry.Etta@hgpus.com04 / POLICIES & PROCEDURES
Installation, warranty, returns, and support
01Installation & Integration
HgP coordinates installation and integration services when included in the customer’s SEWP VI order. Before work begins, HgP confirms the scope, schedule, site readiness, security requirements, system access, testing procedures, and acceptance criteria. Services may be performed by qualified HgP personnel, an OEM, a technology provider, or an approved subcontractor, as applicable.
02Warranty Coverage
Warranty coverage for products furnished by HgP is governed by the applicable OEM, publisher, distributor, support-plan, and order terms. HgP assists customers with entitlement verification, troubleshooting, warranty claims, repairs, replacements, and other authorized remedies. Extended warranties and enhanced support plans are available when offered. Requirements for the scope and duration of coverage must be included in the applicable RFQ and task-order documentation.
03Returns & Authorization
All returns require prior authorization. Before returning an item, customers should contact HgP and provide the order number, product name, serial number, quantity, condition, and reason for the return. If the return is authorized, HgP will provide the applicable return authorization and shipping instructions. Return eligibility, restocking fees, shipping responsibility, and available remedies are subject to the applicable order, OEM, distributor, and contract terms.
04Technical & Post-Delivery Support
HgP provides coordinated technical and post-delivery support for service status, implementation, integration, configuration, warranty matters, product returns, and shipment concerns. Customers should provide the applicable order number, affected product or service, description of the issue, mission impact, and relevant supporting information. HgP will assess the request, coordinate with the appropriate provider, communicate material status updates, and track the matter through resolution.
Contact Information
Procurement, Quotes, Order Documentation, and Warranty Options
Sarah Gladding, Procurement Specialist
(571) 429-7438
sarah.gladding@hgpus.com
Delivery, Shipment Tracking, Installation Coordination, and Return Logistics
Brian Tyler, Logistics Specialist
(571) 758-5163
Brian.Tyler@hgpus.com
Customers should not return equipment until written instructions and, when required, a Return Merchandise Authorization number have been provided.
05 / ORDERING RESOURCES
Ready for your next step.
Find ordering guidance and connect directly with the NASA SEWP Program Management Office.
06 / PAYMENT INFORMATION
Payment options and fees
Horizon global Partners (HgP) accepts ACH/EFT and credit or debit card payments through BILL.com.
View Payment Fees and Instructions
Current transaction fees
- ACH/EFT payment: $0.59 per transaction
- Credit or debit card payment: 2.9% of the payment amount
The applicable credit or debit card fee will be added automatically to the total payment amount. All applicable fees will be displayed for review before the payment is authorized and submitted.
What to expect when invoiced
When HgP issues an invoice, BILL.com will send an email to the invoicing point of contact provided by the customer. Additional email addresses may be copied upon request.
The email will have the subject line “You have an invoice from Horizon Global Partners” and will include:
- Invoice number
- Amount due
- Due date
- A PDF copy of the invoice
- Any applicable supporting documents
- A link to view and pay the invoice
How to make a payment
- Open the invoice email from BILL.com.
- Select Pay Invoice Electronically.
- Sign in to an existing BILL.com account, create a portal account, or continue as a guest.
- Select Bank Account to pay by ACH/EFT or Credit or Debit Card to pay by card.
- Enter the required payment and billing information.
- Review the invoice amount, payment method, and applicable transaction fee.
- Authorize and submit the payment.
- Retain the payment confirmation for your records.
Customers paying by credit or debit card may submit payment as a guest and are not required to create or sign into a BILL.com account.
If your organization is connected to Horizon global Partners through the BILL.com network, you will still receive the invoice by email. The invoice will also appear as a bill in your BILL.com account for review and payment.
Fee notice
The fees listed above are based on BILL.com’s current fee schedule and are subject to change. Additional fees may apply depending on the payment method or optional service selected. Customers should review the complete payment amount and all disclosed fees before authorizing a transaction.